Certification, Compliance and Quality Assurance Support Manager

• Role based in Greenlane Clinical Centre and Auckland City Hospital, Permanent Full-time
• Contribute to improving patient health outcomes
• Collaborative setting, fostering professional growth and knowledge exchange

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The primary objective of the position is to support management in organising, planning, and getting ready for certification audits against the Ngā Paerewa Health and Disability Services Standard NZS 8134:2021. This involves overseeing the Ngā Paerewa Standards Certification Working Group, monitoring corrective action statuses, ensuring stakeholders are informed, building relationships across services, managing and co-ordinating other quality and assurance activities such as accreditation and co-ordinating PQAA activities throughout the organisation.

For more information about the role, please visit the position description here.

About the Team/Service

The role reports to the Operations Lead, and to work closely with, and take guidance from, the Clinical Consultant.

You will work with various stakeholders comprising: Senior Managers, Clinical Leaders, and the Group Leadership team.

About you

The ideal candidate for this role will have strong communication skills - both verbal and written, with a strong background in health and disability services, experience in managing audits, excellent communication and organisational skills, a proactive approach to problem-solving, and the ability to build and maintain relationships across various stakeholders and services.

Essential:

• Proven experience in managing complex projects or programs, preferably within the health sector.
• Minimum 5 years work experience in admin management / co-ordination
• Ability to work independently with minimal supervision
• Strong report writing skills and experience managing multidisciplinary stakeholders
• Proficiency in digital tools, including: -
  • Database and spreadsheet creation and maintenance
  • Digital presentation development
  • Software for timeline creation, data trend analysis, and outcome review
  • SharePoint site creation, management, and maintenance
• Management and excellent written and verbal communication skills
• A commitment to achieving equitable outcomes for Māori

Desired:

• Tertiary qualification in a relevant field.
• Hands-on experience with certification processes and quality assurance audits.
• Strong knowledge of health and privacy legislation, with the ability to apply these in practice.
• Experience working closely with senior medical staff and organizational leadership.
• In-depth understanding of government health policies, standards, and legislation.
• Solid understanding of key issues and best practices related to the 6 sections of the Standard (i.e. Governance and Leadership, Service Delivery, Consumer Rights and Responsibilities, Clinical Practice, Quality Improvement, and Safety and Risk Management)

About the location

For more information on living and working in Auckland click here.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Belinda Peddie at belinda.peddie@tewhatuora.govt.nz and quote ‘Certification Compliance and Assurance. Support Manager (ID: ADHB22547)’.

We will review applications as received and may proceed with the recruitment process before the closing date of this advert. If we receive a high number of applications for this position, we have the right to close our advertising early. We recommend that you submit your application as soon as possible.