Patient Pathway Coordinator

• Do you have outstanding customer service skills and an interest in Healthcare Administration?
• Excellent opportunity to develop your administrative skills
• Permanent full-time position – will consider part-time for the right candidate!

Te whiwhinga mahi | The Opportunity

An exciting opportunity has arisen for experienced and motivated administrators to join as a Patient Pathway Coordinator and support our patients in the Auckland Regional Oral and Maxillofacial Surgery Service (OMS) part of Surgical Services Directorate. These services provide hospital-based secondary and tertiary level specialist oral health services for eligible people living in the greater Auckland area.

In this busy role, you will be the one point of co-ordination for patients and manage the booking and scheduling waitlists, provide secretarial and administrative support to the clinical consultants as well participating in Reception duties. This is an important position with the opportunity to make big difference to the administrative running of the team and to positively impact the experience of our patients.

They’ll be all sorts of opportunities for you to review and improve our processes and you’ll be supported in developing and implementing your ideas to better serve our patients. It’s fast paced work with lots of competing demands for your attention and prioritisation.

This role is a permanent, full-time role (40 hours per week) however for the right candidate we will consider part-time. The role has the opportunity to work across multiple sites in the Greater Auckland area including Greenlane Clinical Centre, Auckland City Hospital and Middlemore Hospital; so flexibility is a must.

A standard day is 8 hours with some flexibility around start and finish times; working days are Monday to Sunday and there is an expectation that you will work some hours over a weekend. There is an opportunity for an element of remote working in this role and this may vary depending on requirements of the service. 

Please click here for the Position Description.

Nga Pūkenga Motuhake | Important Skills
As you will be providing support to consultants, ideally you will have recent relevant experience in a healthcare setting or experience in using booking systems in a customer service-related role, excellent organisational and communication skills, and be flexible with a ‘can do’ attitude.

To be successful in this role, you will have the following abilities:

• An experienced administrator with at least 3 years’ experience working in a fast-paced front-line position.
• Have been exposed to a clinical background
• A competent user of the MS applications and accurate data entry skills are essential. Excellent Word, Excel and Power Point would be an asset.
• Strong analytical and problem-solving skills with the ability to build and maintain relationships.
• Demonstrate great attention to detail, high level of time management skills and the ability to juggle multiple priorities with ease 

Ko wai mātou | Our Organisation
We are Health New Zealand Te Whatu Ora Te Toka Tumai Auckland. We provide health and disability services to more than half a million people living in central Auckland, regional services for Northland and greater Auckland, and specialist national services for the whole of New Zealand. Our main sites are Auckland City Hospital, Greenlane Clinical Centre and Starship Children’s Hospital, located in central Auckland. We are part of Health New Zealand Te Whatu Ora, the overarching organisation for New Zealand’s national health service. Health New Zealand Te Whatu Ora leads the day-to-day running of the health system, with functions delivered at local, district, regional and national levels.

We are committed to upholding Te Tiriti o Waitangi and providing culturally safe care. We value role modelling manaakitanga as demonstrated by Ngāti Whātua in the gifting of their whenua on which our hospitals stand. We aspire to having a workforce reflective of the communities we serve and achieving equitable outcomes for all.

In this role, we can offer you:

• Comprehensive and well-structured orientation programme
• A fast paced, unique and rewarding work environment that provides a high level of job satisfaction and is always interesting
• An opportunity to grow both as a person and as an administrative professional while working with a very friendly team.

He aha ngā painga o tēnei mahi mōu | Why you will enjoy working here
We recognise there is more to life than mahi | work, and we encourage and provide access to all our staff several services and benefits to support themselves whilst they are employed within Te Toka Tumai Auckland.

For more information on what we offer, please click here.

Me pēhea te tuku tono | How to apply
To express your interest, please click the ‘apply now’ button below and complete the on-line application, outlining your experience and motivation to apply to this role.

If you have any queries about accessibility, or technical issues with the online process, please contact Abdalla Elhennawi - Recruitment Administrator at abdalla.elhennawi@tewhatuora.govt.nz to discuss how we can best support your application.